Refund Policy
Our Policy
At Distress Gear, we are committed to providing quality products and excellent customer service. Please read our refund policy carefully before placing your order.
By placing an order, you acknowledge that you have read and agreed to this policy.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
Once reviewed, we'll provide an appropriate solution, which may include a replacement or a refund.
Non-Refundable Purchases
We do not offer refunds for:
- Change of mind
- Buyer remorse
- Ordering the wrong product or color
- Failure to read the product description before purchasing
- Incorrect shipping information provided during checkout
- Damage caused by misuse, accidents, or unauthorized modifications
SIM Card Requirement
Guardian 4G requires a compatible Nano SIM card with an active cellular plan to access features such as calling, messaging, GPS, and mobile connectivity.
A SIM card is not included with your purchase.
Because this information is clearly disclosed on our product page, we do not issue refunds due to the SIM card requirement or the need to activate cellular service.
Order Cancellations
Orders may only be cancelled before they have been processed or shipped.
Once an order has been shipped, it can no longer be cancelled.
Refund Processing
If a refund is approved, it will be issued to your original payment method.
Depending on your financial institution, refunds typically appear within 5–10 business days.
Contact Us
If you have any questions about your order or need assistance, please contact us through the contact form on our website. Our support team will respond as quickly as possible to help resolve your issue.